Customer Support
Welcome to the TalkFree support site. Our Technical Support teams are dedicated to providing best support for our customers.
Prior to contacting a TalkFree customer support representative or prior to issuing a Trouble Ticket, please take the TalkFree Quality of Service VoIP Test below.
This tool allows you to test your local IP network connection, which may reveal that your IP network is not providing the minimum requirements needed to complete clear quality VoIP calls.
Simply click on the TalkFree Quality of Service VoIP Test button below to begin the analysis of your IP connection. After the test is complete, you will be provided with a Connection Summary which evaluates your download speed, upload speed, Quality of Service, jitter and packet loss. Then click on the Advance tab to review specific Speed Test Statistics and VoIP Test Statistics.
Please visit our FAQ to see if your technical issue has already been answered. If you do not find what you're looking for, log-in and create a trouble ticket from within your control panel or email us at support@talkfree.com. We will respond to your request within 24 hours.
Again, we encourage you to create a trouble ticket from your control panel for better service. This will allow you to interact with our technical support engineer who will have the full history of your past trouble areas.
TalkFree Network System Status:
• All services are operational.
